Our returns policy (internet orders)
We accept returns on all items and always strive make this process as easy as possible.
If you are not completely satisfied with your purchase, simply return the item(s) to us in their original condition within 28 days of receipt.
Please outline the reason for your return enclosed with your order and from there you can arrange for the item(s) to be sent back to us through any postal service of your choice.
Items should wherever possible be returned in their original packaging with any enclosed documentation.
It is very important that when you return an item that we know the order number to which it relates, your details and whether you want a refund or an exchange. Without these details we won’t be able to take the action you require.
If you are returning a non-faulty item outside the Distance Selling Regulations, then the cost of returning the item to us is your liability.
Faulty or incorrect items sent from outside the UK. – If you think the item you received is faulty or incorrect, please contact our customer service team by email at firstname.lastname@example.org
We will then advise and assist you with the return. Please include as many details as possible about the fault.
Please send your returned goods to:
Please allow 7-10 working days from our receipt of your goods, for us to process your return. Once this has been completed, you will receive a confirmation email (the email will be sent to the same email address as your order confirmation).
After receiving the return confirmation email, please allow 7 days for exchanged goods’ shipping, or 5-10 days for a refund to be credited to your account. This timeframe is dictated by your bank or card issuer.
Your refund will be credited to the same card with which you made your original purchase. If for any reason this is not possible, (e.g. the card has expired) we will contact you to discuss alternatives.
International returns please note: If you are returning anything to us from outside the EU you must complete a customs declaration correctly indicating that the package contains ‘returned goods’.